When do I have to order by?
Your sack is editable until 24 hours before your delivery morning — for a
Thursday route, that’s Wednesday 9 AM. That’s when the harvest list is cut
and farms start picking against it.
What happens if I forget to confirm?
You still eat. The farm’s default mix for your sack size ships, covered by
your plan. Only a confirmed sack carries your custom edits — the app reminds
you before the lock.
Can I skip a week I’m travelling?
Yes — pause any week before it locks. That week’s share of your plan lands
in your wallet as credit, your billing cycle extends by a week, and nothing
is harvested for you.
Something arrived bruised. Now what?
Report it in the app against the exact item — no photos required for small
claims. A person on our Coimbatore team reviews every claim and refunds
to your wallet or your bank account, usually within 24 hours. Nothing is
auto-rejected by a machine.
Do prices change after I order?
Never. Extras are priced at the day’s published rates when you confirm, and
that figure is locked — the app even shows you what the same sack would cost
at today’s market, so you can see the promise holding.
Why can’t I pick my delivery day?
Each day is one clustered farm-to-door route across the city. Your address
decides which loop the van can reach you on — that discipline is what keeps
the sack under 24 hours old and the delivery free.